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FAQ - INTERNET BANKING OCBC NISP

 General
  1. What Internet Banking services does OCBC NISP offer?
  2. Why should I use Internet Banking OCBC NISP?
  3. What does it cost to use Internet Banking OCBC NISP?
  4. Who can apply for Internet Banking OCBC NISP?
  5. How do I apply for Internet Banking OCBC NISP?
  6. When can I access Internet Banking OCBC NISP?
  7. The types of transaction messages and their meaning.
  8. What should I do if there’s any discrepancy in my account?
 Security - 2-Factor Authentication (2FA)
  1. What is 2-Factor Authentication and how do I upgrade to this additional level of security?
  2. What should I do if I lost my Token OCBC NISP or it is being stolen?
  3. How can I unlock my 2FA Token? (Applies to users who have exceeded the maximum number of attempts to submit a valid PIN Token)
  4. How can I unblock my 2FA Token? (Applies to users who have exceeded the maximum number of attempts to submit a valid Response or blocked by own request)
  5. How much the administration cost for obtaining a Token OCBC NISP?
  6. How can I have Token OCBC NISP?
  7. Where can I pick up my Token OCBC NISP?
 Security - Login
  1. What should I do if I encounter problems with logging into Internet Banking OCBC NISP?
  2. What do I need to access Internet Banking OCBC NISP?
  3. Can I change my User ID?
  4. What if I have forgotten my User ID?
 Security – Password
  1. How secure is my Password?
  2. Can I change my Password?
  3. What if I have forgotten my Password?
  4. How do I keep my Password safe?
  5. What should I do if I suspect the damage of my Password?
  6. What should I do if my User ID and/or my Password has been lost or stolen?
 Security – Other Security Concerns
  1. What are safety transaction tips on Internet Banking?
 Technical
  1. What browser should I use for accessing Internet Banking OCBC NISP?
  2. How do I clear my browser cache after each Internet Banking session?
  3. What should I do when my computer takes a long time to get connected to Internet Banking OCBC NISP?
  4. Why do I experience slow response while accessing Internet Banking OCBC NISP?
  5. What should I do when the screen turns blank with no activity when I am accessing Internet Banking OCBC NISP?
 Internet Banking Services – Account Enquiry
  1. Can I access all my OCBC NISP accounts and the account balances?
  2. Where can I view my account balance and transaction details?
  3. How often is my account updated?
  4. Can I access my Unit Trust account in OCBC NISP Internet?
  5. How can I differentiate between Unit Trust with Bond product that I have?
  6. If the product that I own is Bond, how can I know the outstanding value?
  7. What is the meaning of Estimated Amount?
  8. Can I do Unit Trust transaction in OCBC NISP Internet?
  9. What transaction details can I view on eStatement and Unbilled Transactions?
  10. Can I view the summary of Tabunganku account?
  11. Can I view the summary of Joint Account?
  12. What kind of loan accounts can I see?
  13. What does outstanding loan amount consist of?
  14. Why can't I see my loan details?
  15. How do I tell when my next loan installment is due?
  16. Where can I view my deposit account reward points?
 Internet Banking Services – Credit Card
  1. Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?
  2. Can I view my Credit Card unbilled transactions?
  3. When will I be able to start viewing my latest statement online?
  4. Where can I view my credit card reward points?
  5. Can I still view my credit card account online after it is terminated?
 Internet Banking Services – Bill Payment
  1. How do I pay my bills using Internet Banking?
  2. How do I purchase Prepaid Electricity Token using Internet Banking?
  3. Is there any charge for the Prepaid Electricity purchase transaction?
  4. What is Print Prepaid Electricity Token?
  5. How do I perform Print Prepaid Electricity Token?
  6. How much Prepaid Electricity Token amount that can be purchased using Internet Banking OCBC NISP?
  7. Can I perform the payment transaction from my foreign currency account via Internet Banking OCBC NISP?
  8. Can I pay a company that is not in the bill payment list?
  9. Is there a charge for the bill payment service?
  10. What is a one-time bill payment?
  11. Can I make multiple one-time bill payments to the same payee?
  12. How can I perform bill payment for several billers in one transaction (Multipayment)?
  13. What is a future dated bill payment?
  14. What is an auto-debit bill payment?
  15. Will I be informed if the transaction fails?
  16. How do I view or delete my instructions?
  17. What is the maximum period I can set for a recurring transaction?
  18. What is the daily maximum limit for bill payment?
  19. The types of transaction messages and their meaning.
  20. What should I do if there’s any discrepancy in my account?
  21. Can I still make online payments to my credit card after it is terminated?
 Internet Banking Services – Purchase
 Internet Banking Services – Funds Transfer
  1. Can I transfer funds to any OCBC NISP accounts?
  2. Can I transfer funds with different currency?
  3. What currencies that applicable for cross currency fund transfer?
  4. What exchange rate is applicable for cross currency funds transfer?
  5. Can I transfer funds to any other banks’ accounts?
  6. How many type of inter-bank fund transfer?
  7. Can I transfer funds to corporate accounts?
  8. How do I set up another bank’s account as beneficiary for interbank funds transfer?
  9. Is there any charge for inter-bank funds transfer?
  10. What is my funds transfer limit and how can I change it?
  11. What is a future dated funds transfer?
  12. What is a recurring funds transfer?
  13. Will I be informed if the transaction fails?
  14. How do I view or delete my instructions?
  15. What is the maximum period I can set for a recurring transaction?
  16. How can I notify beneficiary of a funds transfer I have requested?
  17. The types of transaction messages and their meaning.
  18. What should I do if there is any discrepancy in my account?
 Internet Banking Services – Unit Trust
  1. Can all Customers perform online transactions through Internet Banking OCBC NISP?
  2. What kind of Unit Trust transactions that could be done in Internet Banking?
  3. Would Unit Trust transactions that are done through Internet Banking become effective immediately?
  4. What kind of informations that Customers have to understand before deciding to invest in Unit Trust?
  5. What are the fees involved in Unit Trust transaction via Internet Banking?
  6. For subscription transaction, would the transaction fee be deducted from the Unit Trust’s subscription amount?
  7. Would the Customers be able to choose the source of fund account for Unit Trust transaction?
  8. When would the Customers’ fund for subscription transaction be debited from source of fund account?
  9. How much fund must be available in the source of fund account for Unit Trust Transaction?
  10. For switching transactions, will the "Full Amount" and "Non Full Amount" be applicable?
  11. When would the source of fund account be debited for switching transactions fee?
  12. How much fund must be available in the source of fund account for Unit Trust switching transactions?
  13. Why the blocked Customers’ funds were added with 10% from the estimated switching transaction fee?
  14. Where would the redemption transaction fee (if any) be debited from?
  15. When would Unit Trust Redemption fund be credited to Customer’s beneficiary account?
  16. How do we update data, should there be any necessary changes?
  17. How do I see the historical Unit Trusts transaction that I have done?
 Internet Banking Services – Personal Profile
  1. How do I personalise my Internet Banking?
 Internet Banking Services – Secured Mailbox
  1. How do I access my messages?
  2. What is the storage size of my message box?
 Internet Banking Services – Smart Notification
  1. How do I choose the types of notification I wish to receive?

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 What Internet Banking services does OCBC NISP offer?

Internet Banking OCBC NISP offers various features such as:


Internet Banking OCBC NISP features
Internet Banking OCBC NISP allows you to perform bill payment transaction such as: PLN, Telkom, Credit Card (OCBC NISP and other banks), and post paid handphone.

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 Why should I use Internet Banking OCBC NISP?

Internet Banking OCBC NISP has a complete set of features, convenience, and can do transactions wherever you are. Below are Internet Banking OCBC NISP services, such as:

  1. Funds transfer and bill payment to several destinations in one transaction.
  2. Interbank Funds Transfer Real Time Online.
  3. Whole Account Information, including Time Deposit, Wealth Management, and Bancassurance.
  4. Funds Transfer to OCBC NISP Account in same currency (IDR or Foreign Exchange) and cross currency (applies only from the IDR to the USD / SGD, or vice versa).
  5. Routine Bill Payment: Electricity, Telephone, Handphone, Credit Card, etc.
  6. Pre paid handphone voucher top up from various telecommunication operator and BlitzMegaplex Card top up.
  7. Recurring Transaction.
  8. Future Date Transaction.

In addition to a complete feature, Internet Banking OCBC NISP is also equiped by the latest transaction security features, such as:

  1. Using unique User ID and Password for each user.
  2. User ID and Password User ID and Password are encrypted with Java application when it is being used by customer.
  3. The Internet Banking OCBC NISP website is a secured website with SSL 128 bit and certified by Verisign.
  4. Using token to verify financial transaction.

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 What does it cost to use Internet Banking OCBC NISP?

Internet Banking, as well as other electronic banking services, is free of charge. However, the standard transaction fees apply for some services such as “PLN Bill Payment”, and “Fund Transfer to Other bank using LLG/RTGS/Online”.

The transaction fees are as follow:

1. PLN Bill Payment
2. Telkom/Speedy/Flexi Bill Payment
3. Other Credit Card Payment (via LLG)
4. ‘Rumah Zakat’ Bill Payment 5. Funds Transfer to Other Bank via LLG
6. Funds Transfer to Other Bank via RTGS
7. Funds Transfer to Other Bank via Online ATM Network

: IDR 2,500 per transaction
: IDR 2,500 per transaction
: IDR 3,500 per transaction
: IDR 3,000 per transaction
: IDR 5,000 per transaction
: IDR 25,000 per transaction
: IDR 5,000 per transaction
 

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 Who can apply for Internet Banking OCBC NISP?

To apply for Internet Banking OCBC NISP, you will need to have at least one of the following OCBC NISP account:

  1. Savings Account.
  2. Current Account.
  3. Credit Card Account.

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 How do I apply for Internet Banking OCBC NISP?


Via OCBC NISP ATM

  • Insert your OCBC NISP ATM card.
  • Select “ADM / e-banking Registration” after entering your ATM PIN.
  • Select “Internet Banking”.
  • Select “Registration”.
  • Your User ID and Password will be printed on the ATM receipt. But, if you’re already registered to Mobile Banking, only your User ID that will be printed on the ATM receipt since the password of your Internet Banking OCBC NISP will be the same to your Mobile OCBC NISP password.

Visit any of OCBC NISP Branch

  • Fill in registration form.
  • Your User ID will be informed by customer service.
  • Your Password will be emailed to you by system (Unless, if you’re already registered to Mobile OCBC NISP).

After registration, you must log in to Internet Banking OCBC NISP through www.ocbcnisp.com within 2 (two) days. For the first time log in to Internet Banking OCBC NISP, you must change your password. (Unless, if you’re already registered to Mobile OCBC NISP). For financial transaction, you can order Token OCBC NISP through Internet Banking OCBC NISP. Token OCBC NISP can be picked up at your preferred branch.

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 When can I access Internet Banking OCBC NISP?

Internet Banking OCBC NISP is a 24-hour service so you can access it any time at your convenience.

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 The types of transaction messages and their meaning.


1. Successful – Your instruction has been carried out successfully.
2. Rejected – Your instruction has not been carried out successfully.
3. Deleted – You have deleted the instruction.
4. Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s).
5. Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.

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 What should I do if there’s any discrepancy in my account?

Please contact our Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account. Any claims submitted to us more than 3 months since execution will not be entertained.

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  Can all Customers perform online transactions through Internet Banking OCBC NISP?

Eligible Customers for Unit Trust transactions are:

  • Customers who already had OCBC NISP Internet Banking access and able to perform transactions
  • Customers who already had existing Unit Trust opened at any OCBC NISP Branch Office and the Unit Trust product account was still active
  • Customers who had sufficient amount in source of fund account to perform Unit Trust transaction

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  What kind of Unit Trust transactions that could be done in Internet Banking?

  • Subscription, additional unit purchase to existing Unit Trust which was purchased for the first time at OCBC NISP Branch Offices and the Unit Trust account was still active.
  • Redemption, selling of Customers’ Unit Trust unit. Redemption transaction could only be done in “unit” terms.
  • Switching, switching Unit Trusts’ unit from an owned product to another owned active account product within the same Investment Manager. Switching transaction could only be done in "unit" terms.

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  Would Unit Trust transactions that are done through Internet Banking become effective immediately?

Clients can input Unit Trust transactions online through internet banking anytime. However, in Unit Trust transactions, there is a Cut Off Time, which is at 1 pm on bourse day.
Nasabah dapat menginput transaksi Reksa Dana di Internet Banking kapanpun :.

  • For transactions successfully executed prior to 1 PM on bourse day, the corresponding transactions will be effective on the same bourse day.
  • For transactions successfully executed after 1 PM, the corresponding transactions will be carried out on the next bourse day.

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  What kind of information that Customers have to understand before deciding to invest in Unit Trust through Internet Banking?

Clients that will execute Unit Trust transactions through internet banking have to understand about the products that are going to be transacted. The information of these products is available on the Prospectus and the Fund Fact Sheet which can be found on the menu <Unit Trust-Product Performance Info>, after clients are logged in to the internet banking.

Moreover, clients has to be aware about the terms of transactions of Unit Trust in PT Bank OCBC NISP, Tbk by reading the General Provisions and also information that are shown in the internet banking page.

A successful Unit Trust transaction on the Internet Banking can not be reversed or cancelled. All transactions are final.

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  What are the fees involved in Unit Trust transaction via Internet Banking?

To know the Unit Trust transaction fees, such as Subscription Fee, Redemption Fee and Switching Fee, Customers could log in to the internet banking and open the menu >Unit Trust - Term of Transaction<;.

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  For subscription transaction, would the transaction fee be deducted from the Unit Trust’s subscription amount?

On Internet Banking transaction, Customers could choose whether Unit Trust subscription amount equals to the inputted "subscription amount&qout; or not by choosing:

  • Full Amount, Unit Trust subscription amount = "Subscription Amount" , it means that the fund debited from Customers’ account will be equal to "Subscription Amount" + "Fee"
  • Non Full Amount, Unit Trust subscription amount = "Subcription Amount" – "Fee" , it means that the fund debited from Customers’ account will be equal to "Subscription Amount".

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  Would the Customers be able to choose the source of fund/beneficiary account for Unit Trust transaction?

Customers’ source of fund account that are used for subscription/switching or act as beneficiary account for redemption equals to the Customers’ account that are used for subscription transaction in the first place and could not be changed through Internet Banking. Customers could come to the nearest branch to change the corresponding account.

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  When would the Customers’ fund for subscription transaction be debited from source of fund account?

For successfully saved transactions, fund would be blocked in the Customers’ account automatically. The fund would be debited from Customers’ account on the effective date (date of valid NAV).

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  How much fund must be available in the source of fund account for Unit Trust Subscription Transaction?

Fund that must be available upon successfully saved instruction and would be blocked automatically equals to Unit Trust subscription amount + subscription fee + Source Account minimum holding amount.

The fund that will be debited equals to subscription amount + subscription fee.

Example:
Subscription amount = IDR 2.000.000 (full amount)
Subscription fee = IDR 20.000
Minimum holding amount = IDR 100.000
Blocked fund = IDR 2.000.000 + IDR 20.000 + IDR 10.000 = IDR 2.120.000
Debited fund = IDR 2.000.000 + IDR 20.000 = IDR 2.020.000.

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  For switching transactions, will the "Full Amount" and "Non Full Amount" be applicable?

In switching transaction, Non Full Amount is not applicable hence the redemption result of a Unit Trust product would be subscribed in units at the Unit Trust product. Switching fee would be debited from the appointed Customers’ account.

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  When would the source of fund account be debited for switching transactions fee?

For successfully saved transactions, fund equals to the estimated switching fee would be blocked in the Customers’ account automatically. The fund would be debited from Customers’ account on H+1 from effective date (date of valid NAV).

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  How much fund must be available in the source of fund account for Unit Trust switching transactions?

Fund that must be available upon successfully saved instruction and would be blocked automatically equals to the estimated Unit Trust switching fee + (10% x estimated Unit Trust switching fee) + Source Account minimum holding amount.

Example :
Estimated switching fee = IDR 300.000
Minimum holding amount = IDR 100.000
Total fund that would be blocked equals to IDR 300.000 + (10% x IDR 300.000) + IDR 100.000 = IDR 430.000

The amount of fund that will be debited from Source Account = switching transaction fee based on valid NAV (% fee x unit x NAV per unit on effective date)

*) Note: estimated switching transaction fee is based on NAV per unit on previous trading day. Actual switching fees would be based on NAV per unit on effective date, and be debited from Source Account on the next bourse day upon effective date (H+1).

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  Why the blocked Customers’ funds were added with 10% from the estimated switching transaction fee?

The addition is done because the NAV on effective date is not known yet, could be higher or lower than NAV used for estimating the switching transaction fee. With this addition, it’s expected that Customers’ transaction could be carried out smoothly without any lack of fund in Customers’ account.

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  Where would the redemption transaction fee (if any) be debited from?

Redemption fee would not be debited from Source Account. Redemption fee will be debited from redemption proceed directly hence the fund credited to beneficiary account is net.

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  When would Unit Trust Redemption fund be credited to Customer’s beneficiary account?

For successfully saved transactions, fund would be credited in the beneficiary account on D+7 bourse days at the latest.

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  How do we update data, should there be any necessary changes?

Customers could update the data at the nearest branch.

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  How do I see the historical Unit Trusts transaction that I have done?

Customer can see historical Unit Trust transaction on the Menu – UT Transaction History. Transactions that will be displayed are all transactions have been done through the Branch, Internet Banking and Mobile Banking within the last 6 months.

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 What is 2-Factor Authentication and how do I upgrade to this additional level of security?

2-Factor Authentication is a security measure that provides greater peace of mind when you banking online. Currently, Internet Banking OCBC NISP offers hardware token as 2FA. It is called Token OCBC NISP.

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 What should I do if I lost my Token OCBC NISP or being stolen?

Simply block your Token OCBC NISP at any OCBC NISP Branch or Call OCBC NISP.
Via OCBC NISP Branches

  1. Visit any of our Branches.
  2. Fill in blocked/Password-PIN reset form.
  3. Customer service will block your Token OCBC NISP.

Via Call OCBC NISP

  1. Contact Call OCBC NISP at 500999 or 66999 from mobile phone.
  2. Answer verification question.
  3. Call OCBC NISP agent will block your Token OCBC NISP.

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How can I unlock my Token OCBC NISP? (Applies to users who have exceeded the maximum number of attempts to submit a valid PIN TOKEN)
Simply unlock your Token OCBC NISP at any OCBC NISP Branch.
Visit any of our Branches.
  • Fill in the form.
  • Inform Lock code that appear in your Token OCBC NISP screen to customer service.
  • Response code for resetting your Token OCBC NISP will be sent to you via email by system.
  • When turning your Token OCBC NISP on, enter response code you’ve received under the “LOCK PIN” label.
  • Your Token can be reused.

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How can I unblock my Token OCBC NISP? (Applies to users who have exceeded the maximum number of attempts to submit a valid Response or blocked by own request)
Simply unblock your Token OCBC NISP at any OCBC NISP Branch.
  • Visit any of our Branches.
  • Fill in blocked/Password-PIN reset form.
  • Customer service will unblock your Token OCBC NISP.

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 How much the administration cost for obtaining a Token OCBC NISP?

The cost for obtaining a Token OCBC NISP is as follow:

Bank Token Hardware Cost
New Renewal/Broken Lost
OCBC NISP free *) IDR 20.000 IDR 100.000
*) During the promotion period

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 How can I have Token OCBC NISP?

You can obtain Token OCBC NISP instantly at all OCBC NISP branch and sub branch offices.

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 Where can I pick up my Token

Token OCBC NISP can be obtained instantly at all OCBC NISP branch or sub branch offices.

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 What should I do if I encounter problems with logging into Internet Banking OCBC NISP?

Check if you have the necessary hardware and software requirements specified below.

If you are accessing Internet Banking OCBC NISP through a Local Area Network (LAN), please check whether your LAN is configured to allow secured transactions through the Internet.

If you are still unable to login to Internet Banking even after checking the above, please contact Call OCBC NISP at 500999 or 66999 from mobile phone.

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 What do I need to access Internet Banking OCBC NISP?


Recommended hardware requirements
A Pentium PC (min 500 Mhz, 64 MB RAM & above)
A 56 kbps modem or higher.

Recommended software requirements
WIN98SE / WINXP / WIN ME / VISTA
Internet Explorer 5.5 or higher
Mozilla Firefox 3.5.5 or higher
*Note : Java Virtual Machine (JVM) is required. You can download the latest Java plug-in from Sun Microsystem website at http://www.java.com/en/download/manual.jsp
To check if you have the right version of JVM installed, please click here

For Mac Users:

Mac OS 10.2 and above with Netscape 7.02
(For more details on why Internet Explorer is not supported, please click here)

Mac OS X 10.2 and above with Safari browser 1.2
  
If you are accessing Internet Banking OCBC NISP through a Local Area Network (LAN), please check with your system administrator whether your LAN is configured to allow secured transactions through the Internet.
If you do not have the required browsers, you can download them at the Microsoft and Mozilla web-sites.

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 Can I change my User ID?

No, you cannot change your User ID

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 What if I have forgotten my User ID?

You can trace your User ID via ATM

  • Insert your OCBC NISP ATM card.
  • Select “ADM/e-Banking Registration” after entering your ATM PIN.
  • Select “Internet Banking”.
  • Select “User ID Check”.
  • Your User ID will appear on the ATM screen and printed on ATM receipt.

 

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 How secure is my Password?

We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.

Entering Internet Banking OCBC NISP
To login, please key in a User ID and a 6-digit Password, which is only known to you.

During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
 
The session will automatically be terminated if account remains unused for 10 minutes.
 
This reduces risks of unauthorised access to your account.

Exiting Internet Banking OCBC NISP

Security Tips

Here are some good practices to follow when using Internet Banking

  • Logout of the system whenever you leave your computer terminal. We also recommend the use of a screen saver with a time-out period of between 2-10 minutes.
  • For your Password, do not use numbers which can easily be linked to you, like your birthday or a telephone number.
  • Do not share your Password with others; please change it immediately if you know it has been disclosed to others. We recommend changing your Password periodically and not to re-use previous numbers.
  • Contact Call OCBC NISP immediately at 500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.
  • To prevent your computer from "hanging" frequently, thereby affecting its performance, we strongly recommend the use of a reputable anti-virus product to scan for and remove computer viruses from your hard disk on a regular basis.
  • Please clear your browser’s cache and history after logging out.

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 Can I change my Password?

Yes, you can change your Password. Login to Internet Banking, click on Customer Service and then select “Change Password” in the left navigation bar.

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 What if I have forgotten my Password?

You can reset your password via ATM or OCBC NISP Branches.

Via OCBC NISP ATM

  • Insert your OCBC NISP ATM card.
  • Select “ADM / E-Banking Registration” after entering your ATM PIN.
  • Select “Internet Banking ”.
  • Select “Password Reset”.
  • Your User ID and Password will be printed on the ATM receipt.

Via OCBC NISP Branch

  • Visit any of our Branches.
  • Fill in the form to reset password.
  • Your new Password will be emailed to you by system.

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 How do I keep my Password safe?
  1. For Password, do not use number that easily connected to you, such as birthday date no telephone number.
  2. Do not tell your Password to others.
  3. Change your Password regularly.
  4. Do not keep your password in wallet, handphone, etc since it has risk if your belonging is missing.

Contact Call OCBC NISP immediately at 500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.

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 What should I do if I suspect the damage of my Password?

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 500999, or 66999 from mobile phone.

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What should I do if my User ID and/or my Password has been lost or stolen?

Block your Password immediately via ATM OCBC NISP or Call OCBC NISP or OCBC NISP branches.

Via OCBC NISP ATM

  • Insert your OCBC NISP ATM card.
  • Select “ADM / E-Banking Registration” after entering your ATM PIN.
  • Select “Internet Banking”.
  • Select “Block User ID”.
  • Your Internet Banking is already blocked.

Via OCBC NISP Branch / Call OCBC NISP

  • Visit any of our Branches or contact Call OCBC NISP at 500999 or 66999 from mobile phone.
  • Fill in the form for blocking via branches. For blocking via Call OCBC NISP, you have to answer verification questions first.
  • Your new Password is already blocked.

You can generate new Password via ATM using Reset Password menu.

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 What are the security features in Internet Banking OCBC NISP?

Safety transaction tips on Internet Banking are:

1. User ID, Password, and Token PIN

  • When you register Internet Banking, you will receive User ID and Password that are unique to you.
  • Change your password periodically. Avoid creating password with numbers that easily associated with you, such your birthday or phone number.
  • Keep the confidentiality of your Internet Banking User ID, Password, and Token PIN.
  • Beware of attempts of fraud who claim to the bank officers / OCBC NISP officers through the telephone, fax, or email who ask for you personal data, including Internet Banking Password or Token PIN. OCBC NISP officers will never request or ask your Internet Banking Password or Token PIN.
  • Do not keep your Password or Token PIN in wallet, mobile phone, and so on due to the risk of losing your goods.
  • Do not lend your ATM card to anyone.
  • If your Internet Banking User ID, Password, or Token PIN is known to others/stolen/lost, should you block immediately by contact Call OCBC NISP at 500999 or 66999 (from mobile phones) and it can be through the nearest OCBC NISP Branch or ATM.

  • The following steps to block your Internet Banking via ATM:
      1. Insert OCBC NISP ATM Card.
      2. Select "ADM/e-Banking Registration" after entering your ATM Pin.
      3. Select "Internet Banking"
      4. Select "Block User ID"
      5. Your User ID is already blocked.
2. Access Page
  • Makes sure you access Internet Banking OCBC NISP through the official OCBC NISP website address at www.ocbcnisp.com and click the LOGIN link. Or you can access directly through the Login Page of Internet Banking OCBC NISP at https://ibank.ocbcnisp.com.
  • Make sure there is a picture of a lock/key on your browser starting from the login page. This is indicating that the page that you access has been currently encrypted by the use of SSL.

  • When you do the transaction through Internet Banking OCBC NISP, the Internet Banking system requires you to enter One Time Password or Response Code from your personal Token.
3. Devices Safely to Used
  • Avoid access Internet Banking using computer with less trust of security, eg: in café or other public places. When you in a state of forced to use the computer in public places, it is recommended to use the On-Screen Keyboard for login.

  • Protect your computer from viruses and spyware threats by using anti-virus and anti-spyware programs.
  • Update your anti-virus and anti-spyware programs and scan your computer periodically.
4. Phising Threats
Phishing is the fraud act of attempting to acquire information such as user ID and passwords by masquerading as a trustworthy entity in an official electronic communication such as email or instant messages.
Safety Tips:
  • Ignore and delete suspicious email.
  • Beware every time download and open email attachments.
  • Do not share your personal information or financial data.
  • Makes sure you access Internet Banking OCBC NISP through the official OCBC NISP website address at www.ocbcnisp.com and click the LOGIN link. Or you can access directly through the Login Page of Internet Banking OCBC NISP at https://ibank.ocbcnisp.com.
  • Make sure there is a picture of a lock/key on your browser starting from the login page. This is indicating that the page that you access has been currently encrypted by the use of SSL.
5. Call OCBC NISP immediately at 500999 or 66999 (from mobile phones) to ensure the suspicious information.

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 What should I do if I suspect an unauthorized transaction on my account?

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 500999 or 66999 from mobile phone.

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 Can I access Internet Banking OCBC NISP using a public PC?

We do not recommend the access of Internet Banking by using a public or shared PC to prevent your User ID and password known to others.

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 What browser should I use for accessing Internet Banking OCBC NISP?

Browser which is supported by the Java 1.5 or newer version. For downloading, please click https://www.java.com/en/download/manual.jsp

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 How do I clear my browser cache after each Internet Banking session?

How to clear cache, cookies, and history on your browser is different for each type of browser. Generally, the function is located on your browsers setting.

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 What should I do when my computer takes a long time to get connected to Internet Banking OCBC NISP?

You should clear your cache memory to improve the performance of your browser.

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 Why do I experience slow response while accessing Internet Banking OCBC NISP?

The slow response you are experiencing could be due to the following:

  • You are not using the recommended browser, operating system and hardware.
  • Your Internet Service Provider, Local Area Network or our system is operating slowly.

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 What should I do when the screen turns blank with no activity when I am accessing Internet Banking OCBC NISP?

This happens when your browser is unable to process java-script. Change your browser setting in order to process the javascript. How to activate the javascript is different for each type of browser.

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 Can I access all my OCBC NISP accounts and the account balances?

Internet Banking OCBC NISP allows you to access all your Savings, Current, Fixed Deposits, Loans, Bancassurance, Investment accounts including Unit Trust and Bonds, Credit Card accounts.

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 Where can I view my account balance and transaction details?

Login to Internet Banking, click on “Account Enquiry - Account Summary” and “Account Enquiry - Transaction History” to view your account balance and transactions performed respectively.

You can also view your Investment and Bancassurance Summary Details.

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 How often is my account updated?

Your account is updated real time, up to the time of enquiry for all online transactions. Investment summary is only updated as per the previous working day.

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 Can I access my Unit Trust account in OCBC NISP Internet Banking?

OCBC NISP Internet Banking enables You to access all Unit Trust accounts that You have. In addition, You can also access your Bond account in OCBC NISP Internet Banking.

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 How can I differentiate between Unit Trust with Bond product that I have?

The first three letters in the Account/Product Name column reflect the product type.
RDN - Unit Trust
OBL - Bond

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 If the product that I own is Bond, how can I know the outstanding value?

The Face Value can be seen in Outstanding Units column and the Market Price Indication can be seen in the NAV Indicative Price column.

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 What is the meaning of Estimated Amount?

For Unit Trust product, Estimated Amount equals to estimated outstanding which is obtained from the Outstanding Units x NAV Indicative Price. While for Bond product, Estimated Amount equals to estimated market price outstanding which is obtained from Face Value x Market Price Indication.

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 Can I do Unit Trust transaction in OCBC NISP Internet Banking?

At this moment, You can only view a summary of Mutual Fund transactions through Internet Banking.

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 What transaction details can I view on eStatement and Unbilled Transactions?

You can view transactions incurred with the active credit card(s) you currently hold. Please refer to your printed statement(s) should you wish to view transactions made previously.

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 Can I view the summary of Tabunganku account?
?

You can not view the summary of Tabunganku account.

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 Can I view the summary of Joint Account?

The Joint Account ‘AND’ can not be seen in Account Enquiry and From Account List when you make a transaction. The Joint Account ‘OR’ can be seen both in Account Enquiry and From Account List when you make a transaction.

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 What kind of loan accounts can I see?

You would be able to view all types of loans (including KPR, KPM, and Kredit Multiguna). 

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 What does outstanding loan amount consist of?

An outstanding loan amount consists of principal and interest (The interest rates are calculated daily, including Saturday and Sunday) and also the late charge if the debtor pay for the installment over the due date.

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 Why can't I see my loan details?

If you can’t see your loan, kindly contact Call OCBC NISP at 500999 or 66999 from mobile phone.

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 How do I tell when my next loan installment is due?

The 'Due Date' will be shown to you when your next loan installment is payable.

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 Where can I view my deposit account reward points?

Login to Internet Banking and select "Account Enquiry - Account Summary" in the left navigation bar. Your credit card reward point appears at reward point section.

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 Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?

The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.

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 Can I view my Credit Card unbilled transactions?

Yes, you may view your Credit Card unbilled transactions by selecting "Credit Card" on the left navigation and click on "Unbilled Transactions".

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 When will I be able to start viewing my latest statement online?
?

Your latest statement will be available for viewing on the following day after your statement date.

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 Where can I view my credit card reward points?

Login to Internet Banking and select "Account Enquiry - Account Summary" in the left navigation bar. Your credit card reward point appears at the bottom of credit card section.

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 Can I still view my credit card account online after it is terminated?

Your credit card account cannot be accessed nor viewed online after termination.

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 How do I pay my bills using Internet Banking?

You can make online payments to any of the billers we have an arrangement with by using the bill payment function in Internet Banking.
Bill payments can be made using your bank account.
To add a payee, simply click on the “Add Payee” button under “Bill Payment” and follow the online instructions.
To perform a bill payment transaction:

  • Select "Bill Payment" and choose either to make payment "By Account"
  • Indicate the amount for bill payment. Please take a note that certain billers, such as PLN, Telkom, and post-paid mobile phone will retrieve the bill amount from host. You don’t need to enter bill amount for this type of payee organisation. The field amount will display N/A.
  • Select "Preview"
  • Select "Submit" to send the online payment

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 How do I purchase Prepaid Electricity Token using Internet Banking?

You can purchase Prepaid Electricity Token from Bill Payment Internet Banking OCBC NISP in Electricity Category.
Purchase can be made using your bank account.
To perform a purchase transaction:

  • Select "Bill Payment"
  • Select "By Account" (if you've already registered the Meter No. / Customer ID) or "One-Time-Payment" (for the Meter No. / Customer ID that has not been registered yet on Add Payee menu).
  • Select "Prepaid Electricity" in Electricity Category.
  • Click "Next"
  • Select "From Account"
  • Enter your Meter No. / Customer ID.
  • Enter the purchase amount of Prepaid Electricity Token in the "Amount".
  • You can set the current payment date or for the future date transaction.
  • Click "Preview".
  • Authorize the transaction by using Token OCBC NISP.
  • Click "Submit" to process the Prepaid Electricity Token purchase and to display the Prepaid Electricity Payment Receipt.
  • On the payment receipt, you will have 20 digit of Token number. Enter the 20 digit of token number into PLN box meter which is located at customer's site.

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 Is there any charge for the Prepaid Electricity purchase transaction?

For every Electricity prepaid purchase transaction will be charged an administrative fee of IDR 2,500.

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 What is Print Prepaid Electricity Token?

Print Electricity Token in Internet Banking OCBC NISP is used if you have previously prepaid electricy purchase that is still in process.

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 How do I perform Print Prepaid Electricity Token?

To perform Print Prepaid Electricity Token:

  • Select "Bill Payment"
  • Select "By Account" (if you've already registered the Meter No. / Customer ID) or "One-Time-Payment" (for the Meter No. / Customer ID that has not been registered yet on Add Payee menu).
  • Select "Print Prepaid Electricity Token" in Electricity Category.
  • Click "Next"
  • Select "From Account"
  • Enter your Meter No. / Customer ID.
  • Click "Preview".
  • Authorize the transaction by using Token OCBC NISP.
  • Click "Submit" to process the Prepaid Electricity Token purchase and to display the Prepaid Electricity Payment Receipt.
  • On the payment receipt, you will have 20 digit of Token number. Enter the 20 digit of token number into PLN box meter which is located at customer's site.

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 How much Prepaid Electricity Token amount that can be purchased using Internet Banking OCBC NISP?

Token Amount of Electricity Prepaid: (Info by PLN as of April 2011)

  • 0–5500 kVA = IDR. 20,000–IDR. 1,000,000.
  • > 36000 kVA = IDR. 20,000 –IDR. 10,000,000.

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 Can I perform the bill payment transaction from my foreign currency account via Internet Banking OCBC NISP?

Currently, you cannot perform bill payment transaction from your foreign currency account via Internet Banking OCBC NISP.

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  Can I pay a company that is not in the bill payment list?

You cannot make a payment to a company not in the bill payment list through Internet Banking.

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 Is there a charge for the bill payment service?

You will be charged for the bill payment transaction:
1. PLN Bill Payment
2. Telkom/Speedy/Flexi Bill Payment
3. Other Credit Card Payment (via LLG)
4. ‘Rumah Zakat’ Bill Payment

  
: IDR   2,500 per transaction
: IDR   2,500 per transaction
: IDR   3,500 per transaction
: IDR   3,000 per transaction

Please to pay your credit card bill 3 weekdays before due date to avoid late fees.

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 What is a one-time bill payment?

A one-time bill payment is an instruction to authorise a one occasion bill payment. The funds will only be debited from your deposit account to the billing organisation you have specified.

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 Can I make multiple one-time bill payments to the same payee?

Yes, you can perform multiple one-time bill payments to the same payee so long as it does not exceed the daily limit.

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 How can I perform bill payment for several billers in one transaction (Multipayment)?

You have to register the billers first on “Add Payee”. To make a bill payment for several billers in one transaction, you can access “Bill Payment – By Account”.

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 What is a future dated bill payment?

A future dated bill payment is an instruction to authorise a one-time bill payment on a specific future date. The funds will only be debited from your account on the specified date. Please ensure you have sufficient funds in your account prior to that day. Please note the bill payment limit on the specified date.

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 What is an auto-debit bill payment?

It is a recurring instruction to authorise repeated bill payment on a specific day for every month or week. The funds will only be debited from your account on the specified dates. Please ensure you have sufficient funds in your account prior to those days. Please note the bill payment limit on the specified date.

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 Will I be informed if the transaction fails?

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.

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 How do I view or delete my instructions?
?

You can check the status and/or delete your instructions under "View/Delete Future Payment"

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 What is the maximum period I can set for a recurring transaction?

The maximum period for a recurring or future dated transaction is 12 months from the date the recurring transaction is set-up.

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 What is the daily maximum limit for bill payment?

The daily limit for Bill Payment transaction is IDR. 100,000,000 Please note that the daily limit will only be validated on the day of payment.

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 The types of transaction messages and their meaning.
  • Successful – Your instruction has been carried out successfully
  • Rejected – Your instruction has not been carried out successfully
  • Deleted – You have deleted the instruction
  • Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)
  • Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.

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 What should I do if there’s any discrepancy in my account?

Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account.

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 Can I still make online payments to my credit card after it is terminated?

No, you cannot

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 What item can I purchase using Internet Banking OCBC NISP?

You can purchase mobile phone voucher top up and BlitzMegaplex Card top up.

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 How do I purchase mobile phone voucher using Internet Banking?

You can purchase mobile phone voucher by using the purchase function in Internet Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:

  • Select "Purchase"
  • Select your mobile phone operator.
  • Enter your mobile phone number.
  • Select "Preview"
  • After Preview screen appears, select your amount to purchase
  • Select "Submit" to send the online purchase

Voucher that can be purchased using Internet Banking OCBC NISP are voucher from Telkomsel, Indosat, XL, Esia, Flexi, Tri, AXIS, dan Smartfren.

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 How can I determine the amount for mobile phone voucher that I want to purchase?

You can select the amount of mobile phone voucher on the Preview screen after you select Preview.

 

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Can I purchase mobile phone voucher of a mobile operator that is not in the bill payment list?

You cannot purchase mobile phone voucher of a mobile operator not in the purchase list through Internet Banking.

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How do I top up my BlitzMegaplex Card using Internet Banking OCBC NISP?

You can top up your BlitzMegaplex Card by using the purchase function in Internet Banking OCBC NISP.
Purchase can be made using your bank account.
To perform a purchase transaction:

  • Select “Purchase”.
  • Select BlitzMegaplex.
  • Enter your Blitz Card number.
  • Select “Preview”.
  • After Preview screen appears, select your amount to purchase and verify the transaction.
  • Select “Submit” to send the online purchase.
  • Your Blitzcard Online Balance will be added.

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 Is there a charge for the purchase service?

No. It’s free of charge.

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 Can I make multiple one-time purchase to the same payee?

No, you cannot make multiple purchase.

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 Is there any future date and recurring type for this kind of transaction?

No, there is no future date and recurring transaction can be done for purchase.

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 Will I be informed if the transaction fails?

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.

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 What is my daily purchase limit?

The daily limit for purchase transaction via Internet Banking is IDR. 5,000,000

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 The types of transaction messages and their meaning.
  • Successful – Your instruction has been carried out successfully
  • Rejected – Your instruction has not been carried out successfully
  • Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.

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 What should I do if there’s any discrepancy in my account?

Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account.

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 Can I transfer funds to any OCBC NISP accounts?

Yes, you can transfer funds from any of your OCBC NISP Bank accounts to any of OCBC NISP Bank accounts in IDR or Foreign Exchange.

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 Can I transfer funds with different currency?

Yes, you can transfer funds to other OCBC NISP account with different currencies, from IDR to foreign currency or vice versa.

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 What currencies are applicable for cross currency fund transfer via Internet Banking?

Currently, cross currency fund transfer is only available for IDR to USD or SGD, and vice versa.

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 What exchange rate is applicable for cross currency funds transfer?

Prevailing rates are the rates of TT (Telegraphic Transfer) on the counter.

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 Can I transfer funds to any other banks accounts?

Yes, you can transfer funds from any of your OCBC NISP Bank accounts to another account in another bank within Indonesia.

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 How many type of inter-bank fund transfer?

There are 3 types of inter-bank fund transfer:

1. LLG
2. RTGS
3. Online via ATM Bersama or Prima

: reach beneficiary within 2-3 working days (transaction done before 13.30 PM)
: reach beneficiary on the same day (transaction done before 13.30 AM )
: reach beneficiary on the same time

 

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 Can I transfer funds to corporate accounts?

Yes, you can transfer funds to corporate accounts.

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 How do I set up another banks account as beneficiary for inter-bank funds transfer?

To set up another bank's account as beneficiary for inter-bank funds transfer, please log into Internet Banking OCBC NISP and select Fund Transfer > Add Beneficiary.

You will be prompted for a Challenge Response Password to be input on the page thereafter for
verification purposes.

Once the account is added into your beneficiary list, you can transfer funds to this account via Internet Banking.

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 Is there any charge for inter-bank funds transfer?

Yes, the charge is as follow:


1. Fund Transfer to other bank using LLG
2. Fund Transfer to other bank using RTGS
3. Fund Transfer to other bank using Online ATM Network

: IDR.   5,000 per transaction.
: IDR. 25,000 per transaction.
: IDR.   5,000 per transaction.
 

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 What is my funds transfer limit and how can I change it?

The Funds Transfer Limit is set as follow:

You cannot change the above limit.

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 What is a future dated funds transfer?

A future dated funds transfer is an instruction to authorise a one-time funds transfer on a specific future date. The funds will only be debited from your account on the specified date. Please ensure you have sufficient funds in your account prior to that day. Please note the bill payment limit on the specified date. Please ensure you have sufficient funds in your account prior to those days.

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 What is a recurring funds transfer?

It is an ongoing instruction to authorise repeated funds transfer on a specific day of the month or week. The funds will only be debited from your account on the specified?dates. Please ensure you have sufficient funds in your account prior to those days.

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 Will I be informed if the transaction fails?

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.

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 How do I view or delete my instructions?

You can check the status and/or delete your instructions under "View/Delete Future Transfer".

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 What is the maximum period I can set for a recurring transaction?

The maximum period for a recurring or future dated transaction is 12 months from current date.

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 How can I notify beneficiary of a funds transfer I have requested?

You can now use our hassle-free notify beneficiary service to inform the beneficiary of a fund transfer you have requested to them. This service is convenient and readily accessible.

How to use:
Simply fill in beneficiary email address in About Beneficiary section. Or, you can fill in beneficiary email address when you add a beneficiary. Notification email will be sent by system to beneficiary email address.

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 The types of transaction messages and their meaning.
  • Successful – Your instruction has been carried out successfully
  • Rejected – Your instruction has not been carried out successfully
  • Deleted – You have deleted the instruction
  • Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)
  • Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day

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 What should I do if there is any discrepancy in my account?

Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account.

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 How do I personalise my Internet Banking?
  • Login to Internet Banking
  • Select “Personal Profile – Preferences” from the left navigation bar
  • You can personalise your welcome greeting, default account, file format for downloads, account nick names, account tagging, favorite payments, and favorite transfers to be displayed on the first page (landing page) after you  have logged in 
  • After updating your preferences, click on “Preview” button to proceed
  • Review your preferences before clicking on the “Submit” button

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 How do I access my messages?

You can access your messages by:
Selecting “Secured Mailbox – Inbox” from the left navigation bar after logging into your Internet Banking account

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 What is the storage size of my message box?

The storage size of your message box is up to 5MB. However the bank does regular housekeeping on your read and unread messages. Messages that have been read are kept for three months while unread
messages are kept up to a period of six months.

You can also choose to conduct regular housekeeping of your message box by deleting read messages which you feel no longer necessary to retain a copy.

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  How do I choose the types of notification I wish to receive?

You can change your preference in the “Smart Notification” section on the types of notification you wish to receive and whether you wish to receive them in your secured mailbox and/or your email account for fund transfer, bill payments or standard notifications.

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